What To Do If Your Online Betting Bonus Code Doesn’t Work

Whether you’re trying to claim an online betting bonus code from an online sportsbook or casino, it’s more than a little frustrating if it doesn’t work. But you have several options when your betting bonus isn’t working, and the issue should be resolved in a matter of minutes. If not, we also go through what to do if your bonus code still doesn’t work (spoiler: you move on to a different betting site).

Make Sure To Opt-In

When you use the links at Bonus.com to take advantage of online casino bonus codes or sports betting promotions, the codes are usually automatically applied. However, it’s still a good idea to copy and paste the code (where applicable) to make sure you can input it if needed.

But, beyond simply using the bonus code, you may need to opt-in for the offer in the promotions section. Log in, head to the promotions, or look in your profile for any pending offers. It may be as simple as clicking something like, “Claim Now,” to get your online betting bonus code working.

Is Your Payment Not Going Through?

If your payment method isn’t working, consider switching to a different option. While online bank transfer, ACH/e-check, and debit and credit cards are the most popular deposit methods, they’re not the most reliable. This is because many of these companies have policies that automatically block all online betting transactions.

However, most online casinos and sportsbooks accept the alternative deposit methods as well. Here are some of the ones to look for:

  • PayPal: With a near-perfect success rate, no fees, and the option to both deposit and withdraw funds, the e-wallet PayPal remains one of the most popular payment methods for online bettors.
  • Play+ Prepaid Card: In less than a minute, you can get a Play+ Prepaid Card that’s both an online e-wallet and a physical card for retail purchases. It has a 100% success rate at betting sites, and the Golden Nugget Play+ Card even gets you $10 free on signup that you can use to bet.
  • PayNearMe: The PayNearMe payment method allows players to visit partnering retailers like 7Eleven and Walmart to pay in cash, scan a barcode, and have the funds instantly added to their betting account.
  • Cash At Casino Cage: If offered, players can visit the partnering retail casino’s cage to deposit and withdraw in cash. For example, you can deposit at DraftKings Sportsbook by visiting the Resorts Casino & Hotel cashier in Atlantic City.

Should You Try A Different Credit Card?

No, we recommend not using a credit card to deposit at an online betting site at all. This is because credit card deposits often count as cash advance charges, which come with fees. Plus, if your first card is automatically blocked, there’s a good chance the next one will be too.

This doesn’t necessarily reflect the funds available on your card. About half the time, credit card and debit card deposits are rejected as part of the issuing bank’s automated fraud prevention.

Is Your Online Betting Bonus Code Instantly Available?

Online betting bonus codes are either awarded instantly or over time. An example of an instant bonus is the BetMGM bonus code: 50BCOM. This gets new players $50 free on signup, plus a 100% funds-match up to $2,500 immediately upon first deposit.

However, the DraftKings Sportsbook promo code gets new players a $50 free bet instantly with a deposit of $5 or more, plus a 20% deposit-match up to $1,000 that’s credited in $1 increments for every $25 wagered. That means bettors need to complete the 5x wagering requirements to receive the full deposit-match bonus.

It’s an easy mistake to assume that all deposit-match bonuses are instantly available in your account. Double check the terms and conditions of the promotion. How the bonus is credited should be clarified toward the top.

Are You Placing Eligible Bets?

One of the most important aspects of receiving a betting bonus is to make sure you’re placing qualifying bets. If the bet you place isn’t eligible for the promotion, the online sportsbook will still let you place it. But it may mean automatically opting out of the offer.

For example, the Caesars Sportsbook promo code is SBBONUS1000 for a first-bet match up to $1,001. Caesars will give you a free bet equal to your first bet whether it wins or loses. But the odds of the first bet have to be -200 or longer. That means a bet with odds -250 or -300 wouldn’t result in a first-bet match, but a bet with odds -150 or +120 would.

Nothing Worked? Here’s What To Do Next

If these tips didn’t help you claim your online betting bonus code, you can reach out to customer support. We have a full guide on online casino disputes and complaints as well, which also applies to sportsbooks, poker sites, sweepstakes casinos, and more.

About the Author

Mike Epifani

Mike Epifani

Casino Content Manager
Mike Epifani is a gambling expert and professional writer with more than a decade of industry experience. His current role is Brand Content Manager at Bonus.com, part of the Catena Media network. Mike has written hundreds of guides on online casinos, casino gaming, sports betting, sweepstakes sites, and lottery play.
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