Jackpot City Online Casino Review 2025

My Experience with Jackpot City

Overall Product Rating & Key Takeaways

Jackpot City Casino has earned a 4.2-star rating from me and our users based on the experiences we have shared. It’s not hard to see why we’ve both rated the online casino as highly as we have. However, it’s perhaps easy to understand why it hasn’t quite got a 5-star rating, too.

The platform is powered by industry-leading software, allowing a seamless experience while navigating the site and playing the available games. The site loads quickly, and there isn’t any lag, which is a huge positive.

An attractive Jackpot City Casino welcome bonus is available for new players. You can claim a 100% Deposit Match up to $1,000 (and 20 Bonus Spins in New Jersey). That’s just the beginning, as there are many other bonuses and promotions available that you can obtain once you are signed up and playing.

Regarding the games on offer, there is a wide variety of options. Classics can be found that have been industry icons, while it’s also possible to enjoy some of the newest releases. Admittedly, we could see a greater selection (just under 500+ exist), but there’s enough for everyone here.

The 4.2 rating would also increase with improved customer support. I’d expect an email address to be available as a minimum, but this was surprisingly omitted. At the same time, I’d like the operating hours of the live agents to be longer than the eight hours between 12 p.m. and 8 p.m. (ET) currently in force. It’s a positive that they are available daily, but more coverage in terms of hours would immediately increase their rating.

Where I Found Jackpot City Available

I accessed Jackpot City from New Jersey and completed my review as a player from this location. It became available to players in the area in March 2024, making it one of the newest options.

The casino is also available to players in Pennsylvania. It was launched in the state in December 2023, becoming the 21st platform available to residents.

The offerings are very similar, although the local authority licenses each one. In terms of the number and quality of games offered, as well as website experience, I found no differences between the two platforms.

Navigating Jackpot City: My Impressions of the Platform

Desktop Experience

The Jackpot City Casino website on desktop was very user-friendly and one that I enjoyed navigating.

The homepage provides a clean breakdown, allowing you to easily find the type of game you want to play. This site doesn’t offer a sportsbook, so you won’t be bombarded with other products or promotions, making it easy not to become distracted.

I really like the platform’s color themes. Purple is very easy on the eyes. With white text being used as an overlay, the two colors work well together and don’t make it difficult to identify each link.

For example, I could easily see and read the markers for the games offered. I knew exactly what I was clicking at all times and found that they were big enough to hover over and click immediately without worrying about miss-clicking or heading elsewhere.

Games were clearly identifiable with their colorful thumbnails and were good-sized. They were each split into categories that kept the homepage from being too cluttered, with ‘See All’ links located just above each panel that could be scrolled through.

The one aspect I really enjoyed on the Jackpot City Casino homepage was the fact that the top 10 games are highlighted. This gave me an opportunity to look at titles that I might have missed or not considered when checking out what was being offered.

Once I had finished browsing the homepage and looking at the game categories, I wanted to see if I could navigate the casino further. However, I found this was limited. Due to previous experiences, I’ve noticed you can sometimes need to be logged in to gain access to more. For example, I couldn’t find anywhere to explore the latest promotions or other aspects of the casino (loyalty programs or support).

I did note that you can obtain further links to other areas of the platform from the homepage footer, but I would have liked there to have been clickable sections in areas of the site that are more accessible. In my opinion, a dropdown menu or tabs located at the top of the page would make an immediate improvement to the site’s UX.

However, when I logged in to my account, I found navigating the site much easier. You could browse the available promotions and more.

Mobile App Experience

I found the Jackpot City Casino app experience smooth on the dedicated iOS app that was downloadable from Apple’s App Store. If you are an Android user, you’ll find an app on the Google Play Store.

The app had the following ratings (as of March 2025):

• App Store: 1 star from 1 rating
• Google Play Store: 4.2 stars from 2.06K reviews (100K+ downloads)

Note: I would pay little attention to the rating on the App Store version, as the user rated it one star because they couldn’t sign up in their country. It didn’t reflect my own experience when using it for my own gaming session.

Indeed, I love playing on my mobile device and was delighted to find that an app was possible to download. Although you can access the site using a web browser, an app adds an extra layer of convenience and feels a little more professional, in my opinion. When using the iOS app, I didn’t encounter any issues, as I found each of my sessions when testing the casino to be free-flowing and found the games I tested ran as smoothly as they did on a desktop device.

Exploring the Games: What I Found & What Stands Out

Slot Games

Slots are a personal favorite for me, so I always look at the selection on offer immediately when checking out a new casino. I found 405+ titles when I conducted a thorough search of the Jackpot City Casino slot lobby, a total I was fairly satisfied with.

I’d admit, I’d have liked to have seen more. Options like Golden Nugget Casino and Horseshoe Online Casino are available in New Jersey that surpass the 1,000+ total. Still, I found the options offered a positive experience.

You will have access to many classic titles like Starburst and Twin Spins. At the same time, you can explore newer titles, with Squid Game Gganbu as an option. A good collection of game studios is available, although it was hard to determine this information without digging deep. Among those I found included:

• NetEnt
• Games Global
• IGT
• Snowborn Games
• AGS

When doing a test of the games I could find, I chose Lucky Larry’s Lobstermania 2. I’ve played the original version of this game (which disappointingly wasn’t available here) and wanted to see if the second installment was any better. It’s a simple game that features a lesser-used game feature. It has a pick’em bonus that allows you to select from a number of buoys.

Larry will then look to see what he has caught, allowing you to earn rewards based on the size of each lobster or other items floating around in the sea. The game also features a free spins option and jackpots, while base spins can come equipped with win multipliers.

In truth, many titles feature better graphics. However, this IGT classic (released in 2015) has continued to remain very popular over the last decade because of its simplicity.

Still, I would like some improvements to be made to the game section. Aside from a desire to have more game titles on offer, there could be more categories made available. I’d like to see a jackpot section as these games are popular titles but can be difficult to find among all the other options.

In addition, a great way to improve the user experience further at Jackpot City Casino would be to create an area where you can filter by game provider. You may prefer a studio based on your demands or previous experiences; I certainly do!

That said, you’ll find something that suits you here, even if you need to do a little digging.

Table & Live Dealer Games

I was satisfied with the availability of 55+ table games and 25+ live dealer games. When I compared three casino offerings to players in NJ, I found that they were in line with the average.

When browsing the table games filter on the homepage, I saw many variants to consider. Roulette and blackjack appeared to form the vast majority of the collection, but I did notice many baccarat and video poker options. Furthermore, I could find some smaller niche games like Sic Bo and Football Studio First Person.

I like live dealer games because they provide an experience like the real thing. I always look at what is being offered and found there were 26+ live options, ranging from classics like blackjack to roulette and innovative options like game shows.

An immersive and authentic experience is always obtainable with these games, as they are played in a casino environment through a studio. The graphics are always of a high standard, and because they are provided by Evolution, you can always expect to receive a professional session.

Does Jackpot City Offer Games You Can’t Find Elsewhere?

Yes, Jackpot City Casino offers exclusive titles you won’t find anywhere else. However, I could only find two when I was looking. It would be great if they had a dedicated tab or allowed you to filter them to find them. I could only find these because they were included in the ‘Top Ten’ scrolling across the homepage.

Specialty Games

I couldn’t find any specialty games when searching through the Jackpot City Casino game lobby. I’m a keen player of niche games like keno, bingo, Slingo, and instant win games, so I was disappointed not to find any here.

VIP & Loyalty Rewards: Is It Worth the Commitment?

How the Loyalty Program Works

Jackpot City Casino offers a VIP Program to join when you’re eligible. You can receive a number of perks when you successfully meet the requirements, with benefits including a dedicated VIP account manager, priority customer support, exclusive promotions and bonuses, and invitations to exclusive events.

You will need to obtain a number of points to meet the criteria that have been set. These can only be earned by wagering cash on the games that are offered. They can differ depending on whether you’re playing in NJ or PA, so be sure to make note of these.

Once you have enough points, you can redeem them for rewards the following month. To claim them, you will need to contact your dedicated VIP account manager or customer support. You can also contact these individuals to track your total points, but there are plans to make them visible within the mobile app.

Here is the breakdown of the point values:

My Experience with the VIP Perks

I had a mixed experience once invited to the VIP program, although I had to enquire about joining before I was accepted. I would need to provide the casino details about why I wanted to join it, which included selecting the reasons in a dropdown menu they provided.

They also asked if I was part of another casino VIP program and required a photo ID. I was also asked if I had a Jackpot City Casino account and how often I like to play online casino games.

I didn’t like all of the initial questions about why I wanted to join, especially since I’ve encountered many programs offered with automatic enrollment. However, I did feel they only wanted players who were deserving of the status, which added a level of excitement and prestige, in my opinion, to what was being offered.

How the Jackpot City Rewards Compare to Other Casinos

Given the process I had to go through, I would be inclined to say that better VIP programs are available. Although you can benefit from perks, they are a little basic compared to others I’ve seen.

I couldn’t find much information about the program other than one FAQ. I would need to ask the chatbot offered as part of the casino’s support assistance, but even then, it would just refer me to this article unless I decided to speak to an agent. In my view, it’s a little frustrating, and things could be a lot easier.

How I Handled Deposits & Withdrawals

When using Jackpot City Casino, I found several options that made making deposits and withdrawals as seamless as possible. These included:

Deposit Options

I liked the range of deposit options I found at Jackpot City Casino, each meeting my expectations. I liked that I could choose between my debit/credit card and e-wallets like PayPal and Skrill, as these can simplify the entire transaction process. I also liked that I could use Apple Pay on my iPhone device to make a deposit to my account.

During my testing, I decided to use PayPal because I have a lot of experience using the solution for casino gaming. I didn’t encounter any issues when doing so and found that my account had been credited instantly when I deposited $10.

Withdrawal Process

The withdrawal process was simple, as I could use PayPal to withdraw the funds left in my account. I simply went to my account and clicked the button that allowed me to make a withdrawal. I filled out the required details and confirmed they were correct.

It wasn’t quite instant due to the internal reviews that the casino conducts, but it was back within my PayPal balance by the next day. I can’t speak for the other methods, but if my experience is anything to go by, I don’t think you’d encounter any issues.

Payment Security & Regulations

Jackpot City Casino is licensed and regulated by the authorities and regulatory bodies in which it operates. Players in NJ will be protected by the New Jersey Division of Gaming Enforcement (NJDGE) and the PA Gaming Control Board (PGCB) in Pennsylvania.

This means the site can be considered safe and legitimate to use, as they’ll be audited often to ensure they are complying with regulations that have been set.

In terms of online security measures, the online casino uses 256-bit encryption to ensure data is protected. It’s also important to recognize their commitment to responsible gambling. They offer players plenty of support and a detailed resource that provides information to assist them when help is needed.

My Experience with Customer Support

If you need help at any point, Jackpot City Casino provides various methods by which you can obtain support. Below are the available options:

As soon as you launch the clickable button in the bottom corner of the screen on a desktop, I was immediately met with the chatbot. I could ask it my query, and it would then respond with its best response.

It would provide a clickable link to an article within its detailed FAQ section, which could also be found via the ‘Contact Us’ link in the footer of the website. Attached below is a screenshot of an example query I had:

When I wasn’t left satisfied by the response that I received, I could respond by clicking ‘No’ and then was asked to submit a ticket:

I would have liked to have seen a phone number and an email address available. I’d also be happier if they offered a live chat agent for longer periods of the day.

While the best online casinos can offer someone 24/7, many others will offer one for the vast majority of the day. The eight hours made available don’t feel like they are the best, especially when many players may be at work during those days.

How Jackpot City Stacks Up Against Competitors

My Key Takeaways

I really enjoyed testing out Jackpot City Casino. The online platform offered a positive experience during my time on the site, supporting their claim of using the finest software. I didn’t experience any issues when I was on the site regarding navigation (once logged in to my account) or encountered any problems with loading speeds or wait times.

I liked that Jackpot City Casino appears to have focused on a “less-is-more” approach with its design. The purple theme is a nice touch, and the white text is easy to read. At the same time, the homepage wasn’t cluttered with information, with game thumbnails of a decent size and color. I could focus on what I wanted without being distracted or overwhelmed by something else.

Who Should Play Here?

You should play at Jackpot City Casino if you’re a casual player and/or a mobile user. I like that the deposit methods allow casual players to make small minimum deposits, while the dedicated apps that can be downloaded are perfect for those who wish to play on the move.

High rollers can play here, too. Some games allow larger bet amounts to be placed, with some titles specifically tailored to those who wish to play with high minimum stakes. However, I’d admit there are probably better options for those who are seeking more options.

My Closing Thoughts

After completing my review, I’d highly recommend Jackpot City Casino as your next potential online gaming platform. It seems to have all the bases covered, offering players a positive user experience each time they log in.

To balance it, I would like to highlight some improvements that could be made, which are reflected in the 4.2 rating that we and our users gave the platform. For instance, I think the game collection could be better as the total is low compared to the competition.

In addition, I would have liked to have seen further customer support options available, such as an email address and/or a phone number. An increase in live chat hours would also be a positive.

Still, I like what Jackpot City Casino offers overall. It offers everything you could want in a casino. It’s licensed and regulated by the relevant authorities and features high levels of security throughout each of its pages.

If you share my opinion and like what you’ve read, I highly recommend checking out my Jackpot City Casino bonus review, as this can be the best way to get started.