Bonus+ FAQs

A few things could be going on. Some actions, like reviews, take 24–48 hours to verify, so check your dashboard’s History tab for a “Pending” entry first. Coins also only post to actions completed while logged in, so confirm you were signed in at the time. Some rewards, like registration or your Profile Survey bonus, are one-time only, so check whether it’s already been credited, and see Earning Coins for the full list of actions and caps. Actions that look duplicated or automated may also be held for manual review. If a promotion has ended, any action tied to it may not process. If Coins are still missing after 48 hours, contact us with your account email, the action you completed, and roughly when you completed it.

The most common reason is that the item is out of stock. Popular rewards can sell out, and the listing stays visible with a disabled Redeem button until new inventory arrives. Some rewards are also tied to a specific seasonal or limited-time campaign and won’t return once it ends. It’s also worth double-checking your current Coins balance against the item’s cost. Bonus+ doesn’t currently support holds or reservations, so redemptions are processed in real time, first-come, first-served. Browse what’s currently available in the Rewards Shop.

We’re finalizing the details on redemption limits. Check back here for updates, or contact help@bonus.com if you have a specific question.

Digital gift cards are typically delivered by email within 24–72 hours of redemption. Check your spam, junk, or promotions folder first, and confirm the email address on your account is correct and verified. You can also check your Redemption History in your dashboard to confirm the redemption shows as “Fulfilled” rather than “Pending.” See How to Redeem for more on tracking your redemptions. If it’s still missing after 72 hours, contact us with your account email, the gift card name, and the date and time you redeemed it.

Start by refreshing the page or logging out and back in. If that doesn’t help, clear your browser’s cache and cookies, disable any ad blockers, and confirm your internet connection and device date and time settings are correct. Double-check you’re logged into the correct account, and look for a maintenance notice in case Bonus+ is undergoing scheduled updates. If the issue continues, contact us with your browser, device, and a description of what’s happening.

Reach our team at help@bonus.com. To help us resolve your issue faster, include the email address on your account, a clear description of the issue, the date and time it happened, and any relevant screenshots or confirmation emails. Most requests are answered within 24–48 hours. For your security, we’ll never ask for your password or payment details over email.

Your current Coins balance is always visible from your dashboard, accessible via your profile icon in the top navigation. The dashboard also shows your streak progress and a History tab logging every action, the Coins earned or spent, and the timestamp. See Getting Started for a full dashboard walkthrough.

No. Each account is personal and tied to one individual. Creating or using multiple accounts to earn additional Coins violates our terms and can result in Coins being adjusted or removed, or your account being suspended. See our Terms and Conditions for more on eligibility.

Select “Forgot Password” on the login screen and follow the reset instructions sent to your registered email. If you don’t receive a reset email within a few minutes, check your spam folder before contacting us at help@bonus.com.