When a player joins a legal online casino, they can rest easy knowing they can opt out of a bonus any time after they claim it. However, it can be a little tricky to find where you can cancel the offer, and there are a few things to know before you try. The good news is that the whole cancellation process shouldn’t take more than a couple of minutes.
Steps to Forfeit a Casino Bonus
Log into your account via mobile app or computer.
The first step, obviously, is to log into the account that currently holds the bonus you’d like to cancel. Where you log in is your preference, but it ideally should be on the platform you’re most used to navigating.
Go to your ‘Account’ or the ‘Promotions’ page.
While this step depends on the online casino, you’ll usually need to visit either your account page or the promotions page to opt out of the bonus. Typically, your account is where you can find an active no-deposit or deposit bonus, while the promotions page is where you’ll find daily promotions you’ve recently claimed. Bonus forfeiture can sometimes be located on the withdrawal page, located in your account section, so make sure to search around if you don’t find it immediately.
Check what you’re losing and keeping.
If you’ve already used some of your bonus, you could be forfeiting winnings. Any bonus amount that you’ve earned through play will also be forfeited. Only money you deposited and bonus money that met the playthrough requirements will be available for cashout. Before you opt out or forfeit any casino bonus, double check you’re not getting rid of anything you don’t want to lose.
Forfeit the bonus or ‘opt out.’
Once you’re in the right place and have confirmed that you’re not getting rid of anything you don’t want to lose, the final step is to forfeit your bonus. Other terminology for this may be “opting out” of your bonus or “dropping” your bonus, depending on the online casino.
What If I Can’t Cancel My Casino Bonus?
In most cases, you should be able to cancel your casino bonus. If you can’t, there are some other options for you to utilize.
Check the Casino’s FAQ
The FAQ section often provides more clarity and information regarding all types of situations you’ll encounter at an online casino, and bonus cancellation is one of those situations. Read about how to cancel your bonus or why it’s not eligible to be canceled before taking further steps so that you can approach the situation smartly.
Contact Customer Support
If you’ve read through the FAQ and have still found that there’s no way to cancel your casino bonus directly, contacting customer support should be your next move. Oftentimes, customer support representatives are able to cancel bonuses through the backend, resolving your issue without further escalation.
File a Complaint
If none of the above options have worked, your final option is to file a complaint. Online casino dispute & complaint resolution may be a last resort, but it exists for a reason—to help resolve issues or sticking points when no other outlets have worked.