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As an online casino player, I often receive promotional communication from customer service representatives. These come in the form of emails, text messages, push notifications, and, every so often, a phone call.

A recent phone call that said, “CAESARS,” on my caller ID made me wonder if that was indeed from Caesars Online Casino or another “Visa-MasterCard representative” trying to pull one over on me.

The answer is yes, Caesars Online Casino does call its customers for promotional purposes.

However, there are some things to know before you trust that it’s indeed Caesars calling you, including what they would be calling you about.

Why Caesars Online Casino Would Call You

Caesars Online Casino called me to let me know they released a new version of the 88 Fortunes slot, 88 Fortunes Jackpot Festival. I signed up and played in New Jersey, so when I let them know I was located in California at the time of the call, they asked me to have a good day, and we went our separate ways.

Caesars Online Casino might call you for the following reasons:

  • Notify you of a new game.
  • Welcome you to a new Caesars Rewards tier or benefit.
  • Notify you of a promotional opportunity specific to your favorite type of game.

There’s not really another reason Caesars Casino would call you.

Never Provide Personal Information to an Incoming Call

It’s a good rule of thumb to never provide any personal information to someone who calls you. If you receive a call from Caesars, any other online casino, or any company in general, they should be doing nothing more than asking if you’re the person they’re trying to contact. Anything else — including address, phone number, social security number, or credit card information — should never be shared.

If a Caesars customer service representative asks you for any personal information, hang up and call or message the Caesars Online Casino customer support line directly. This ensures you’re actually talking to Caesars and not some scammer pretending to be a company representative.

How To Stop Calls from Caesars

Caesars gives you the option to limit communications. Log in to your account via the website or app and go to settings → notifications. There, you can disable phone calls and other methods of communication.

Another option is to wait until the next time they call you, then tell the customer service representative to take you off the list. They’ll be able to remove you from phone call communications manually.

How To Contact Caesars Customer Service

The best way to contact Caesars Customer Service is by logging into your account and going to the contact page. This will provide a phone number or instant messaging outlet specific to the state you’re in and the product you’re using.

For example, Caesars Sportsbook Maryland has a different customer service team than Caesars Casino Pennsylvania, even though both are owned by Caesars Entertainment. This is due to the significant differences in offerings and regulations.

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About the Author
Mike Epifani

Mike Epifani

Casino Content Manager
Mike Epifani is a gambling expert and professional writer. His current role is Brand Content Manager at, part of the Catena Media network. Mike spoke on the affiliate marketing panel at G2E 2022 in Las Vegas and won "Casino Affiliate of the Year" at the 2022 SBC Awards North America in NYC.

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